Shipping & Returns
Hey Artist, thanks for your interest in our hair tools!
We’ve been perfecting them for you over the past 10 years and wanted to address any concerns you might have about shipping costs. Here’s a quick rundown:
Shipping is based on weight and size.
Foils are big and heavy, leading to higher shipping charges than say an item of clothing.
We cap shipping costs to minimise your expenses, which means we subsidise the difference where we can.
Shipping is calculated based on your order weight (for example, cartons) and your delivery location.
We don’t hide shipping costs by raising item prices.
We’re more than just hair tools and hair foils, we’re also a community who loves to support artists. Be part of our newsletter to stay up to date, and if you’ve ordered 3 cartons or more, we’d love to welcome you into our Facebook community to connect, learn and grow with fellow Foil Me Artists.
Transparency and integrity are important to us, just as they are to you. We hope this helps clarify how our shipping works.
With respect and gratitude,
Emily and Ili, and the Foil Me team x
All Foil Me orders are dispatched from our warehouse in Adelaide and sent nationally and internationally. Orders received before midday (local Adelaide time) are dispatched the same day.
Orders received after midday (ACST) are dispatched the next day.
We use Border Express and Australia Post. Please allow 1–4 business days for Adelaide, Melbourne and Sydney, and 4–5 business days for other capital cities. Regional areas may take 5–6 business days.
Express Post is available for small orders at checkout.
Dispatch rates:
Foils:
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SA
$13.40 for up to a carton
$9.92 per subsequent carton
-
VIC, NSW, ACT, TAS
$17.89 for up to a carton
$9.92 per subsequent carton
-
NT, WA, QLD
$23.53 for a carton
$17.89 up to two packets of foils
$9.92 per subsequent carton
-
New Zealand
$25.40 for up to a carton; $19.28 for two packet of foils
$14.52 per additional carton
Brushes:
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Australia
From $8.89 (based on weight)
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New Zealand
Calculated at checkout
- When ordered with any Foil Me’s foils, brushes are included with no extra shipping fee.
Returns
If you wish to return or exchange your order, please contact us at hello@foilme.com.au. Our team will assist you and advise if any charges may apply.
Warranty
Foil Me warrants that our foils, boards, and brushes are free from manufacturing defects at the time of purchase, as follows:
- Foil boxes — covered for box-level defects only, such as foils that fail to dispense properly from the box, or that are torn/damaged throughout due to a manufacturing fault. Because foils are a single-use consumable, this warranty does not cover individual sheets used from an otherwise properly functioning box.
- Boards — covered against manufacturing defects in materials or workmanship.
- Brushes — covered against manufacturing defects in materials or workmanship.
Warranty period
- Foil boxes: 30 days from date of purchase (box-level defects only)
- Boards: 6 months from date of purchase
- Brushes: 3 months from date of purchase
What's not covered
Normal wear and tear; damage from misuse, improper storage, or use outside the product's intended purpose; individual foil sheets from an otherwise functioning box; products bought second-hand or from unauthorised resellers.
How to make a claim
Contact hello@foilme.com.au with your order number or proof of purchase and a description (photo if possible) of the fault. If approved, we'll offer a repair, replacement, or refund at our discretion.
Your rights under Australian Consumer Law
This warranty is provided in addition to, and does not limit or replace, your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality, where the failure doesn't amount to a major failure.