Foil Me's frequently asked questions

Ordering & Shipping

We want our Foil Me Movers to be able to order in a way that best suits their lifestyle. The most direct form of ordering is via our website and our app Foil Me Foils (available via the Apple Store or Google Play), where you're welcome to view all of our collections.

If you would prefer to speak with a Foil Me team member, please call our office number: 0423 403 899. We also receive and take orders via our email,, and via DM on Facebook and Instagram.

If you’re from the United States of America, please visit our USA website: and you will be able to order from there. If you’re from New Zealand, then you should be able to order from this site. If you are from any other country, please visit our distributor's page to find one in your country.

Please note, if you are ordering outside of Australia, you may be charged customs taxes or duties. If applicable, you will be notified by customs once the order arrives to the destination country. 

As always, we’d love to hear from you. Please contact us at: for further information.

Foil Me provides multiple options for how you would like to cover your order. If you have ordered via our website, you have the option of credit card, PayPal, or bank transfer. These options also apply if you would like to order directly through a Foil Me team member, where we can either send you an ‘order request’ from our website, or process your card details manually.

Please note, if you are not in Australia, we are unable to accept bank transfer as an option, however, we may process your order via credit card and PayPal – thank you for your understanding.

All Foil Me orders are dispatched from our warehouse in Adelaide and sent nationally and internationally. Orders that are received before midday (local Adelaide time) are dispatched the same day.

Orders received after midday (ACST) are dispatched the next business day.

We use Border Express and Australia Post for our orders. Please allow 1-3 business days for Adelaide, Melbourne and Sydney and 4-5 business days for other capital cities. For our Foil Me Movers living in country areas, please allow 5-6 business days.

Express Post is available for small orders - you will receive this option during the checkout process.

Please visit our dedicated shipping page for rates.

Each Foil Me Mover is sent a tracking number via email, except our local Movers in SA because our warehouse has an exclusive courier service where we can contact them directly if we need to follow up.

Refunds and exchanges are available depending on the conditions of your return.

If you change your mind, you may return your order within 14 days of receiving it; however, please note that shipping charges will apply.

We love assisting our Foil Me Movers wherever possible, so please contact us if you have any enquiries regarding our products, service, or delivery. You can contact our team via contacting 0423 403 899, or emailing us at . Alternatively, you can message us directly on either Facebook or our Instagram account @foilmefoils.

About Foil Me

Foil Me was curated from the desire to help colourists have an easier, more enjoyable experience in the salon. We are a brand synonymous with creation, innovation, appreciation and integration. Our foils and brushes have been and always will be designed for you, the savvy hair artist. Each foil collection is unique and varies in size, thickness, colour, style and graphic designs and our brushes vary in width and length to ensure you're painting your canvases with ease. To find out more about specific products and their benefits, please view our collections here.

Unlike other embossed foils that may tear easily or be too difficult/stiff to move, our foils are specifically designed for hairdressers in that we have ensured you can fold and move your foils with ease, whilst having confidence they won’t tear. Our signature embossing ensures more grip, minimal product is needed, bleeding is reduced and processing time is faster. If you would like, you are welcome to visit the reviews on any of our collections, or you may search #foilmefoils on Instagram to see what people are saying about us and our exclusive salon essentials.

Our foils are designed to be fine to ensure a more enjoyable and efficient application process that guarantees stunning results. Most of our range is based on our Original style. However, for those of you who prefer a thicker foil, we do provide our Heavy styles which are 18 microns. Many of our Foil Me Movers who were using a heavier foil before approaching us were worried that a finer foil would tear, however, after trying our foils, they, and an overwhelming amount of colourists leave reviews remarking that they "can’t go back" – please visit a product page and scroll down to view the reviews. 

Our foils are unique and specifically designed for the hair industry; they are designed on what you, the savvy colourist, want and need in order to achieve the best results for your clients. We also design our foils with your happiness in mind; many of our designer collection are based on collaborations and colours to ensure the experience you have with your products and your client are emotionally connected. We are constantly evolving to suit the changing trends and colourist’s needs, which means you will always receive the premium and unique products that provide your salon with a point of difference.

Like all aluminium foil, Foil Me'sfoils are made from a percentage of recycled aluminium; this percentage fluctuates with every order due to the amount of raw and recycled materials available. All aluminium foil is produced this way and it is impossible to have a hair foil that is made completely from recycled hair foil and aluminium scrap foil. Mixed foil from post and pre-consumer scrap metals can only be used for aluminium alloy die-castings, aluminium alloy bars for construction, engine cases, etc and the quality of the foil is dependent on the aluminium alloy chemical composition of Fe, Mg or Zn elements. It is impossible for aluminium foil to be made from 100% recycled aluminium as the foil’s physical property will be changed to the point where it will crumble and not be a viable option for use as a hair foil.

YES. The foils can be recycled over and over again without loss of properties. The packaging is also 100% recyclable.

To recycle, please wash the foil thoroughly and roll several sheets into a ball that is of a tennis ball size. Any foil you recycle will be made into aluminium products, but not necessarily hair foil. Each of our boxes has a recycling logo, along with simple instructions on how to recycle our foils. Of course, please contact us if you have any enquiries regarding recycling our foils.

Foil Me cares about the environment and the impact the hairdressing industry can have on its health. Therefore it is important to us that our products are made from items that are 100% recyclable. Our brush handles are made from a polypropylene, abbreviated as PP, which is a recyclable thermoplastic polymer widely used in many different products. PP’s resin identification code is 5, and it is recyclable.

Information sourced from:

Our bristles are vegan (not boar hair) and they are made from a polybutylene plastic (PB or PBT) and they are also 100% recyclable.

To recycle, please dispose of your brush in the recycling bin provided by your council.

We are passionate about creating high quality products that last and strive to ensure sustainability in everything we do. Because of this, it was important that The Board aligned with our mission to create a greener future for our planet. Not only is The Board crafted completely from recycled plastic, but it is also 100% recyclable and incredibly durable, so you can be sure it will withstand the test of time.

Yes, Foil Me is an equal opportunity employer. It is important to us that everyone is treated equally, no matter what the race, colour, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression a person is. Therefore when we employ, recruit, advertise for employment, compensate, terminate, promote, or any other conditions of employment, we only take into consideration their experience and skill set.

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